Question 1

What is Zenoire?

Accepted Answer

Zenoire is a creative studio specializing in unique decor inspired by anime, games, books, and movies. Our models are designed for fans who want their spaces to reflect their passions. We offer a wide range of characters from various universes, all crafted with attention to detail and quality.

Question 2

What types of models do you offer?

Accepted Answer

We offer a diverse collection of models, including dark fantasy warriors, dragons, anime characters, and mystical creatures. Our models come in various sizes and can be customized to fit your preferences.

Question 3

What customization options are available?

Accepted Answer

Our models can be customized in several ways, including height, color and finish. You can choose from different sizes, character and box colors to match your space's aesthetic.

Question 4

What materials do you use for your models?

Accepted Answer

Our models are made from high-quality plastic, ensuring durability. The standard height is 21cm, and the weight is approximately 450g.

Question 5

Will the colors look exactly like the photos?

Accepted Answer

We strive for color accuracy, but slight variations may occur due to monitor settings and lighting conditions. If you have specific color requirements, please contact us before ordering.

Question 6

How do I place an order?

Accepted Answer

To place an order, browse our products and select your desired model. Choose your customization options, fill out the order form with your contact details, and submit your configuration. We'll contact you to confirm the order and share payment details.

Question 7

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including PayPal and bank transfers. Payment details will be provided after we get in touch to confirm your order.

Question 8

How is pricing determined?

Accepted Answer

Pricing varies based on model complexity, size, materials and customization options. Base prices are shown on product pages, as well as the final price of your order, based on all customization you have applied.

Question 9

How long does production take?

Accepted Answer

Standard models typically take 3-7 business days to prepare for shipping. Complex or custom models may require 7-14 days. We'll discuss deadlines and shipping options with you before shipping your order.

Question 10

What shipping options are available?

Accepted Answer

Models are carefully packaged to prevent damage during transit. Shipping costs and delivery times vary by location. We'll discuss shipping options with you before finalizing your order.

Question 11

Can I track my order?

Accepted Answer

Yes, we'll keep you updated throughout the process via your preferred contact method. You'll receive notifications when production begins, when your model is completed, and when it ships with tracking information.

Question 12

How should I care for my models?

Accepted Answer

To care for your models, use a soft brush or compressed air to remove dust. Keep them away from direct sunlight and extreme temperatures. Handle with care, especially thin details like weapons or accessories. Consider using a display case to protect from dust and accidental damage.

Question 13

How durable are the models?

Accepted Answer

Our models are made from high-quality plastic and are designed for display purposes. While they can handle normal handling, they should be treated as collectibles. Thin details may be fragile, so careful handling is recommended.

Question 14

What if my model gets damaged?

Accepted Answer

If your model arrives damaged, contact us immediately with photos. We'll work to resolve the issue, whether that's a replacement, repair, or refund. For damage that occurs after delivery, we can provide repair advice or discuss replacement options.

Frequently Asked Questions

General Questions

Customization & Materials

Ordering & Payment

Production & Shipping

Care & Maintenance

Still Have Questions?